Serve as a technical subject matter expert (SME) for Leica Biosystems’ Core Histology instruments
Provide Tier 3 support for field service engineers
Analyze field performance data and customer feedback for improvements
Develop and maintain service documentation and training materials
Collaborate cross-functionally for product excellence and customer satisfaction

Bachelor’s degree in Engineering, Mechatronics, or a related technical field;
5+ years of experience in technical support, service engineering, or product training;
Proven experience supporting or servicing Leica Biosystems instruments, or core histology-based instruments;
Familiarity with associated consumables and workflows;
Demonstrated ability to support complex instrumentation in regulated environments;
Excellent verbal and written communication skills;

Global Product Service Support Engineer, Core Histology

Key skills