IT Support Specialist

Role Overview

• Serve as the first point of contact for internal IT support focusing on providing excellent service to Enable Dental's remote and mobile teams.
• Resolve technical issues and ensure smooth operations for employees across the organization.
• Effectively troubleshoot issues and support user needs while contributing positively to Enable Dental’s collaborative work culture.

Requirements

• Must live in Arkansas and be able to travel to Fayetteville area 10% of the time.
• Provide Tier 1 support for employees using dental software tools and related platforms.
• Respond to requests such as password resets, software installations, and basic troubleshooting for connectivity issues (VPN, mobile hotspots, etc.).
• Troubleshoot application errors and manage device support (Windows laptops, mobile devices) to ensure minimal disruption to user workflows.
• Set up new user accounts and ensure proper access to Enable Dental's essential SaaS applications and dental software.
• Travel locally within Northwest Arkansas to pick up stored laptops and other hardware to ship (approximately 10% local travel required).
• Configure and prepare laptops for shipment to new or remote employees, ensuring all required software is installed and systems are ready for use.
• Utilize Remote Monitoring and Management (RMM) tools like NinjaOne to monitor and support remote devices.
• Provide excellent internal customer service, ensuring a smooth and positive experience for employees when dealing with technical issues.
• Collaborate closely with other team members to promote a collaborative environment where communication and teamwork are key to resolving technical challenges.
• Maintain open, clear communication with end-users to ensure they feel supported and valued throughout the troubleshooting process.
• Be available for minimal on-call duties to address urgent technical issues outside of standard business hours.
• Education Requirements: Bachelor’s degree in information technology or related discipline (Preferred)
• Certifications: CompTIA A+ (Preferred) ITIL Foundation Certification (Preferred)
• Experience: 1-2 years of help desk or technical support experience.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Paid Time Off