Support the technical and operational setup of new B2B client accounts, including system configurations, workflow builds, and tool integrations
Coordinate with onboarding, IT, and operations teams to ensure all client requirements are accurately captured and implemented
Build and maintain implementation trackers, status reports, and client-facing documentation
Conduct pre-launch audits and quality checks to verify that all configurations meet client specifications
Monitor post-launch performance data and flag anomalies or gaps to the relevant internal teams
Maintain accurate records of client setups, configurations, and change requests in internal systems
Document implementation processes and contribute to the continuous improvement of onboarding playbooks and SOPs
Provide data-driven reporting to leadership on implementation timelines, bottlenecks, and outcomes

Proven experience in a Client Implementation, Operations Analyst, or Technical Onboarding role within a BPO, outsourcing, or managed services environment
Strong analytical skills with the ability to work across multiple systems and data sources simultaneously
Experience building reports, trackers, and documentation to support client implementations
Proficiency in Google Sheets or Excel, including formulas and data organization
Excellent written and spoken English with a professional communication style
Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US
or UK-based companies. Applications without this experience will not be considered.

Client Implementation & Operations Analyst

Key skills