Own the holistic vision and roadmap for enterprise administration across internal and customer-facing systems.
Map and optimize the enterprise customer lifecycle, from initial provisioning through renewal, ensuring tooling and workflows for both AlphaSense users and client admins support scalability and efficiency at every stage.
Orchestrate alignment across multiple technology and operational teams to ensure cohesive end-to-end execution.
Influence senior stakeholders and executives to drive investment and prioritization for cross-functional initiatives.
Measure success through improved onboarding efficiency, reduced operational overhead, and enhanced enterprise customer autonomy and satisfaction.

A senior product leader with a track record of driving end-to-end, cross-functional transformation initiatives in enterprise SaaS.
Adept at navigating complex organizational structures and aligning senior stakeholders across product, engineering, operations, and go-to-market functions.
Skilled in mapping and redesigning end-to-end workflows, particularly those involving multiple systems, disparate teams, and complex edge cases.
Experienced in enterprise lifecycle management, internal tooling, or admin experience domains, ideally with exposure to provisioning, account configuration, and customer lifecycle systems.
Relentless in driving clarity, momentum, and execution amid competing priorities in a high-growth environment.
Equally comfortable in the details of a workflow diagram and in strategic discussions with executives about business impact and scale.
User
and outcome-obsessed, balancing operational realities with customer empowerment and experience quality.

Senior Product Manager – Admin Experience

Key skills