Provide front-line and ongoing product and technical support for Onit’s products and solutions
Develop and maintain expert knowledge on Onit’s product suite
Educate users on all functions and features of our product line
Assist with management of account software subscriptions
Own and resolve customer and law firm escalations
Provide feedback and suggestions on product features, product performance, alternative solutions and market trends
You enjoy working in a fast-paced and dynamic environment, with minimal oversight and direction
You take responsibility for projects end-to-end, from idea to completion
Provide assistance, guidance, and coaching to colleagues where needed
Participate effectively as an individual and team contributor within a multifaceted technology environment
Support delivery and implementation services as necessary
Work on special projects as assigned

2-4 years of related technical support is preferred (SaaS software preferred)
Demonstrated ability to quickly understand business requirements and expectations
Excellent verbal and written communication skills
Detail-oriented with strong organizational skills
Excellent Microsoft Office Suite and general documentation proficiency
Ability to multi-task and prioritize across several projects simultaneously
High aptitude and EQ

Health Coverage: Employee and immediate family members.
Time Away: Flexible paid time off and 10 company paid holidays annually.
Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
Income Protection: 100% employer-paid life and disability insurance.
Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident.
Tax-Advantaged Accounts: Flexi, NPS.
Community Engagement: One paid volunteer day each year to give back to the community.

Support Analyst I

Key skills