Vision Expert – Field Service Engineer

Role Overview

• Performs evaluations on customer samples at designated locations in the Tokyo area, at customer premises, or at HQ in Germany depending on the case.
• Sets up and dismantles evaluation kits if necessary.
• May handle toxic materials depending on the sample. Protective measures must be applied.
• Creates reports after evaluations, by consulting with counterparts at HQ as well as the Körber Japan Sales team.
• Explains and discusses report contents with customers, either remotely or on-site, if required.
• Performs installations, commissioning, validation support, troubleshooting, conversions, and maintenance.
• Supports sales and project managers' activities, including attending customer meetings.
• Reports duty documents (technical reports, customer complaints, etc.) to both external and internal parties.
• Provides training to customers.
• Communicates directly with peers at HQ for technical clarifications.
• Attends internal training at HQ’s factory or customer premises as part of on-the-job training (OJT), in Japan or abroad.

Requirements

• Completed vocational training in a technical field, preferably in mechatronics, image processing, electrical engineering, or information electronics.
• Ideally holds a Bachelor’s or Master’s degree in physics or optical systems and has initial professional experience.
• Possesses strong analytical skills and a structured, independent working style.
• Demonstrates strong customer and service orientation along with excellent communication skills.
• Native-level Japanese proficiency and very good written and spoken English.
• Solid PC skills.
• Willingness and ability to travel extensively within Japan and occasionally to HQ abroad for FAT and training.
• High level of commitment and flexibility.
• Experience as a vision expert or field service engineer in the pharmaceutical industry, particularly with inspection machines, is a strong plus.
• Understanding of the pharmaceutical manufacturing industry (GMP, IQ, OQ, validation processes, etc.).
• Ability to work independently as well as collaboratively within an international sales/service team.
• Excellent communication skills and a strong work ethic.