Outbound Sales

Role Overview

• Respond promptly to inbound calls and web inquiries.
• Qualify potential customers and clearly explain available services.
• Convert inquiries into scheduled estimates or service appointments.
• Perform outbound calls to new leads and unsold estimates.
• Re-engage past customers for seasonal services.
• Promote recurring service programs and maintenance plans.
• Maintain organized client records in the CRM system.
• Address customer questions and concerns professionally.

Requirements

• Minimum 2 years of experience in sales, inside sales, or customer service roles handling customer inquiries and sales opportunities.
• At least 2 years of experience handling both inbound customer calls and outbound follow-up calls in a professional environment.
• Experience converting customer inquiries or leads into appointments, bookings, or sales while confidently handling objections.
• Minimum 2 years of experience using a CRM system to track leads, update pipeline stages, and manage customer interactions.
• Experience recommending additional services, upselling products, or promoting recurring service programs or memberships.

Benefits

• Remote / Work Setup: Fully remote position with a U.S.-based franchise operation. Candidates must be available during U.S. business hours and maintain a professional remote work environment.
• Performance incentives may be available based on sales performance, lead conversion, and contribution to revenue growth.