Responsible for ensuring client adoption, correct usage, and evolution of the company's products.
Work directly with users and clients' operational areas, conducting training, monitoring solution usage, identifying needs, and anticipating issues before they become technical tickets.
Primary owner for ensuring the client uses and derives value from the products in day-to-day operations.
Elicit and analyze technical and functional requirements for the z/OS environment.
Requirements
Strong experience in systems analysis on the IBM z/OS platform;
Knowledge of: COBOL; BATCH processing (JCL/PROC); CA-Endevor or Changeman (version control); IBM Db2; IMS/DB and IMS/TM; VSAM and QSAM files; CICS/IMS (transactional environments); CONTROL-M (job orchestration); TSO/ISPF/ROSCOE.