Solutions Engineer – Development Manager

Role Overview

• Develop and maintain comprehensive onboarding content and course creation that aligns with Solutions Engineering readiness to ensure new hires have a strong foundation for success.
• Partner with and provide comprehensive support to new Solutions Engineers throughout their first 90 days of employment, encompassing all aspects of their role responsibilities and sales support.
• Ensure all new Solutions Engineers have the essential knowledge and resources they need within their first year of employment.
• Support the creation and management of strategic programs, such as continuing education programs or enablement programs to keep the Solutions Engineering team up-to-date with industry trends and best practices, ensuring they remain competitive in the market, as well as supporting new product knowledge.
• Support the career development of Solutions Engineers by providing coaching and mentoring to help them grow professionally, ensuring they have a path to advance their careers within the organization.
• Drive development project deliverables aligned with strategic goals set by senior leaders.
• Maintain role excellence and proficiency within the Solutions Engineering team through ongoing training and assessment, keeping the team's skills current and relevant.
• Provide leadership enablement support to executives and managers within the Solutions Engineering department, ensuring they have the tools and resources they need to succeed in their roles.
• Coordinate and plan events for the Solution Engineering team to ensure they are up-to-date with key themes and developments within the industry, fostering a culture of learning and innovation.
• Collaborate with all enablement teams to manage new systems and tools implementations, enhancement projects, roadmap strategies, and change management plans for the Solutions Engineering org.
• Develop, create, and distribute reports that provide leadership with key business insights including program adoption, content effectiveness, and more.
• Partner with cross-department peers to align developmental goals, ensuring the team is working in harmony with other departments and teams across the organization.
• Become an expert at Smartsheet's products and provide technical support as needed for the demo environment.
• Support other duties as assigned.

Requirements

• At least 3 years experience in Presales
• At least 3 years experience in SE Development and/or Program Management
• Experience creating impactful documentation, onboarding collateral or instructional materials including presentations and online training
• High level of technical aptitude
• Excellent communication skills with the ability to motivate people
• Problem-solving skills
• The ability to manage teams/projects in multiple locations and time zones

Benefits

• Medical/vision and dental coverage options for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Sick Time Off
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)