Manage the registration, updating and maintenance of partners, sellers and vouchers in internal systems, ensuring data integrity and operational compliance.
Lead onboarding, ongoing support and governance of partners and sellers, ensuring adherence to rules, operational SLAs and marketplace standards.
Monitor performance, KPIs and SLAs, identifying deviations, risks and operational bottlenecks, and propose and follow up on action plans to improve results.
Serve as the focal point for handling internal and external tickets (via Zendesk and other tools), ensuring effective resolution of requests.
Monitor the end-to-end logistics journey, from order to delivery, mitigating incidents and ensuring operational flow.
Conduct quality monitoring with partners and sellers, performing analyses, reports and executive performance presentations.
Develop, standardize and keep processes, documentation and governance routines up to date.
Work collaboratively with internal teams (Operations, Customer Service, Logistics, Finance, Product, Commercial and IT) to resolve requests and drive process improvements.
Support continuous improvement initiatives, including system reviews, operational optimizations and post-sales and partner experience projects.
Create content, train and deliver training sessions for partners and internal teams.

Bachelor's degree or technical diploma in Business Administration, Logistics or related fields.
Intermediate/advanced Excel.
Experience managing partners, channels or suppliers (partnerships, operations, customer success or B2B).
Familiarity with support and service tools, especially Zendesk and Agidesk.
Ability to analyze and monitor performance indicators (KPIs and SLAs).
Participation in process improvement projects or governance initiatives.
Knowledge of compliance, contracts and regulatory aspects (desirable).
Previous experience in technology companies, e-commerce, or marketplaces is a plus.
Certifications or courses in partnership management, customer success, processes or compliance are advantageous.

Flex Office – 2 days remote work and 3 days on-site.
Birthday day off – Your special day, however you prefer!
Flexible hours – More autonomy to organize your schedule.
SulAmérica health and dental plans.
SulAmérica life insurance.
Psychological counseling – Access to a platform with psychologists.
On-site massage – A moment of relaxation during your day.
Break room – To recharge your energy.
Total Pass – Access to gyms and fitness activities.
Flexible Meal or Food Allowance – R$ 43.64 per day.
Childcare assistance – For children up to 5 years old.
Commuting allowance (transit pass), parking or shuttle – Guaranteed mobility.
QultureRocks – Performance management and development platform.
Education assistance – Starting after 12 months with the company, we invest in your learning.
Inspiring and disruptive culture – A dynamic, collaborative and innovative environment.
Newborn kit – A special gift for new parents.
Internal events and engagement activities – Gatherings and relaxed moments with the team.
Exclusive benefits on special occasions – Because every special moment deserves to be celebrated!

Junior Operations Analyst – Post-Sales

Key skills