ServiceNow Application Development Lead

Role Overview

• Collaborate with the ServiceNow Architect in the design and architecture of ServiceNow solutions across modules such as ITSM, ITOM, ITAM, CMDB and custom applications
• Define and enforce platform standards, patterns, and best practices aligned with ServiceNow's Now Platform roadmap
• Be a technical escalation point for complex platform issues, integrations, and performance challenges
• Ensure solutions are scalable, secure, upgrade-safe, and compliant with enterprise governance standards
• Lead hands-on development and configuration, including scripting (JavaScript, Glide APIs), Flow Designer, IntegrationHub, UI Builder, and data models
• Review designs, code, and configurations to ensure quality, maintainability, and understanding of platform strategy
• Work with product owners and partners to translate requirements into technical solutions
• Guide technical planning for releases, upgrades, and major enhancements
• Provide technical leadership and mentorship to ServiceNow developers and administrators
• Establish development standards, code review practices, and documentation expectations
• Support onboarding and skill development through coaching, training, and knowledge sharing
• Promote a culture of engineering excellence, automation, and continuous improvement
• Design and oversee integrations with enterprise systems (e.g., Workday, Azure AD, Okta, Salesforce, monitoring tools) using REST, SOAP, and IntegrationHub
• Ensure data integrity, performance, and observability across integrated systems
• Partner with security, infrastructure, and enterprise architecture teams to align solutions
• Support platform governance, including technical debt management, instance hygiene, and CMDB/CSDM understanding
• Lead technical aspects of ServiceNow upgrades and feature adoption
• Monitor platform performance, stability, and usage, driving proactive optimization

Requirements

• 7+ years of experience in ServiceNow development, administration, or platform engineering
• 3+ years of experience in a senior or lead technical role on the ServiceNow platform
• Deep hands-on experience with ServiceNow scripting, APIs, data models, and workflows
• Experience with ServiceNow architecture, best practices, and upgrade strategies
• Experience leading technical design and guiding other engineers
• Experience translating business requirements into technical solutions
• Experience operating ServiceNow as a product or platform (CoE or platform ownership model)
• Experience in large global enterprise environments
• Background in Agile / Scrum delivery models

Tech Stack

• Azure
• ITSM
• JavaScript
• ServiceNow
• SOAP

Benefits

• 100% paid medical, dental and vision premiums for you and your qualifying dependents
• A 50% 401(k) match, up to the IRS maximum
• 20 days of PTO, plus 10 paid holidays
• Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care