Work cross functionally to ensure the current and future success of key Toast customers
Be the voice of the customer to help improve Toast sales, onboarding, and support
Earn the trust of our customers and partners to build in-depth relationships by having a complete understanding of their business goals and objectives
Provide real time guidance to customers that empower and enable them to complete certain requests as a selfservice
Assist in driving key metrics that improve the experience of customers and shared partner stakeholders
Manage the inbound channel of customer requests in an organized, detailed oriented manner while leading with empathy
Leverage various methods of outreach to increase engaged customer connects
Have deep understanding of Toast product suite and ability to demo and discuss features and benefits to ensure customer is getting the most out of the product
Retain and grow SaaS revenue through both proactive and reactive engagement by utilizing product recommendations of Toast first party and partner products

4+ years account management OR program coordination experience required
Proficient in G-Suite, Salesforce, Slack and MS Office Suite
Ability to always lead with empathy with our partners and mutual customers
Highly motivated and passionate about the restaurant industry, while having a general understanding of the Toast Product Suite
Ownership mindset, flexibility toward dynamic change
Detailed oriented with the ability to deliver clear outcomes
Ability to perform in a fast paced environment
Strong organization skills and time management skills

Franchise Success Manager II, ENT

Key skills