Monitor outbound and inbound conversations in Instantly to ensure all positive replies are responded to promptly
Identify and report unanswered, delayed, or mishandled responses to the SDR Manager
Ensure all leads are properly followed up on and moved through the pipeline efficiently
Audit Pipedrive deals to confirm accurate updates, notes, and activity tracking
Ensure all Pipedrive activities are logged, updated, and accurate (No Yellow and Red tags)
Verify that all deals are in the correct pipeline stages at all times
Maintain CRM hygiene by ensuring complete and accurate documentation
Flag bottlenecks, missed opportunities, and process gaps within the pipeline
Work closely with SDRs, closers, and marketing to improve lead handling and conversion
Create and share regular reports on pipeline performance and response times
Other duties as assigned.

2–4 years of experience in sales operations, pipeline management, SDR/BDR or sales support roles, or CRM administration, including experience in SaaS or B2B sales environments
Hands-on experience with Pipedrive (or similar CRM systems)
Familiarity with outbound tools such as Instantly or similar platforms
Strong communication skills for reporting issues and coordinating with teams
Self-motivated, goal-oriented, and able to work independently in a fast-paced environment
Strong attention to detail and ability to spot inconsistencies quickly
As part of a diverse team, the ability to work both independently and collaboratively.
Must be Tech-savvy and administratively strong.
Fluent in English (spoken and written).
Excellent organisational and analytical skills
Ability to manage multiple workflows and prioritize tasks effectively

Fully remote position allowing you to work from your home anywhere in the World!
Exciting and dynamic environment with a great leadership team
Comprehensive training program and regular performance reviews to facilitate your success
Competitive compensation based on experience and proven abilities
Great referral programs with incentives and bonuses
Unbelievable product discounts when you use our products for your own business
A global workforce of multi-cultural and talented colleagues
A close-knit operation with amazing growth opportunities for your personal development
A high-growth SaaS technology company publicly traded on the TSX Venture Exchange
Corporate headquarters in beautiful Vancouver, British Columbia, Canada

Business Development Specialist

Key skills