Serve as the highest-level technical escalation resource for complex SIEM implementations and customer challenges
Lead architectural design and implementation strategies for enterprise-scale Falcon LogScale deployments
Mentor and provide technical guidance to resident engineers and customers
Drive best practices and standard methodologies across the resident engineering team
Collaborate with Product Management to influence roadmap based on customer feedback
Develop and maintain technical documentation and implementation frameworks
Work independently providing best-in-class delivery and integration services to a wide range of organizations and verticals
Act as a trusted advisor to help lead customers to mature outcomes using next generation SIEM, log management, XDR and SOAR features and functionality
Provide knowledge transfer of Falcon LogScale NGSIEM to our customers

10+ years of experience working with log management/SIEM solutions (e.g., Falcon LogScale, Splunk, Trellix, Chronicle, Exabeam, Sumo Logic, etc.) and SOAR (e.g., CrowdStrike Fusion, Palo Alto XSOAR, Splunk Demisto, etc.) in a professional services consulting role or similar capacity
Strong understanding of enterprise security architectures and logging frameworks
Experience working with pre-sales teams on technical scoping and requirements gathering, and with post-sales handoffs
Expert knowledge of SIEM skills and best practices related to log analysis, data onboarding, parsers, search queries, dashboards, and alerts
In-depth knowledge of common Cloud providers such as AWS, GCP, and Azure, and traditional IT services, such as active directory services, authentication, networking, data storage
Experience creating configuration, automation and integration scripts with languages, tools and standards such as Python, Powershell, Javascript, YAML, REST API, GO, Cribl, Postman, etc.
Experience developing documentation and transferring knowledge of deployments to customers and internal stakeholders
Experience translating your knowledge of customer requirements and experiences into feedback for internal product and engineering teams
Occasional travel may be required (<25%)
Strong problem-solving, written and oral communication skills in English.

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

Senior Resident Services Consultant

Key skills