Key skills
ServiceNowCommunication
About this role
Role Overview
- Lead Service Desk operations for the Army Contract Writing System
- Serve as a point of escalation for Tier II functional members
- Collaborate with stakeholders to understand education requirements
- Optimize implementation of ServiceNow for service desk operations
- Present performance reports and actionable insights to management
Requirements
- Bachelor’s degree with 10 years of experience
- 5+ years of experience with enterprise contract writing system implementations preferred
- Knowledge of Appian platform application development
- Exceptional verbal and written communication skills
- Security Plus certification required
- Advanced ITIL certifications required (or received within 6 months of hire)
- Active DoD Secret Clearance
Tech Stack
- ServiceNow
Benefits
- Health insurance
- 401(k)
- Paid time off
- Professional development