National Operations Specialist

Role Overview

• Provide interim on-site leadership and strategic direction alongside Regional Managers during staffing transitions, ensuring operational continuity and performance stability
• Lead, coach, and develop site teams including Property Managers, Assistant Managers, Leasing & Marketing Managers, Maintenance, and Community Assistants
• Oversee full property operations including leasing performance, marketing execution, financial management, and resident experience to increase occupancy and revenue goals
• Step into Property Manager responsibilities when needed, assisting with resident move-out, property turn, and move-in cycles
• Analyze budgets and monthly financial statements to identify variances, accruals, and reclasses while maintaining fiscal accountability
• Partner with revenue strategy by advising on pricing, concessions, and leasing tactics based on traffic, velocity, and conversion trends
• Facilitate resident mediation and conflict resolution to maintain positive community culture and retention
• Gain exposure to diverse operational models by traveling across 30+ markets nationwide, expanding business perspective and leadership experience

Requirements

• Bachelor's degree preferred or comparable experience in the student housing space
• 3+ years' experience as a Property Manager or equivalent role
• Knowledge of the market competition, local businesses, and university
• Excellent planning to manage a team
• Communication with residents, team members, and senior management
• Driven individual
• True team player eager to help build the business
• Eagerness to provide the best resident experience
• Excellent project management
• Exceptional customer service and resident relations
• Desire to travel up to 75%
• Live within 1 hour of a major airport