Support and manage AV, VTC, and phone issues
Oversee the management of in-house AV equipment in conference rooms
Handle TV (IPTV) systems within the office
Serve as the main contact for major event preparation and technical operations for live events
Manage Zoom Phone and other communication tools
Provide guidance and design recommendations for all related systems
Ensure the quality, reliability, and security of the unified communications infrastructure
Monitor the performance, availability, and capacity of the systems
Establish and enforce standards, policies, and procedures for the unified communications systems
Ensure compliance with regulatory and industry best practices

Minimum of 3 years of experience in Unified Communications or a similar role
Proven experience in managing AV, VTC, and telephony systems
Strong organizational and problem solving skills
Excellent communication and interpersonal skills
Ability to work under a variety of conditions and handle high-level customers
Self-motivated and able to work independently
Experience with Zoom and Teams AV, Phone, and Events
Knowledge of IPTV systems
Knowledge of Digital Signage
Knowledge of AV devices (Crestron, Logitech, etc.)
Experience in event preparation and technical operations for live events; including special Audio considerations and Video sharing
Room installation experience

Unified Communications Technician

Key skills