About this role

Field incoming calls, chats, and emails into our support team
Consult with customers to understand their business and recommend best practices in the use of the software
Nurture customer relationships to build trust
Participate in the ongoing creation and updating of best practices for role and department
Operate across department boundaries
Consistently increase your knowledge of the software and the industry
Collaborate with other departments when necessary to help the customer be successful
Help Customer become an expert on the product which includes using all features to the fullest.

Delivery of technology training in a corporate setting in-person and via the web
Proven ability to manage multiple projects with tight deadlines
Customer service/support
High attention to detail
Excellent written and verbal communication skills
Working well across departments
Ability to prioritize and organize tasks

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program

Customer Support Representative

Key skills