Experience Architect – Business Strategy

Role Overview

• Provide industry subject matter expertise as it relates to Salesforce products and services during the sales and delivery cycles
• Lead, position, and sell large-enterprise consulting engagements to customers; work cross-functionally within Salesforce to define the program scope, team, value narrative, and pitch
• Conduct assessments and facilitate workshops to develop a future-state vision
• Perform and distill customer, industry, and end-user research to identify key customer needs, expectations, and experience-led business opportunities
• Identify enterprise business process and operations improvements to realize efficiencies and increase impact
• Develop multi-year, strategic roadmaps for immediate delivery that prioritize investments and support business objectives
• Help business and technology leaders adopt new digital operating models, governance strategies, and approaches
• Uncover future sales opportunities to drive customer value
• Develop strategic use cases to project the value of strategy, case for change, and implications for the organization
• Cultivate solution and organizational adoption and strategy evolution to continue to deliver value with quicker delivery cycles
• Build and develop an Industry Strategy competency; share standard methodologies, advise, and collaborate with peers
• Lead, coach, and mentor cross-functional teams, fostering a culture of innovation, collaboration, and customer obsession
• Build and maintain trusted relationships with senior executives and key stakeholders across the organization

Requirements

• 15+ years of experience consulting in enterprise-level technology transformation programs at Fortune 500 companies
• GTM support experience, including scoping, proposal development, RFP response, and demos/presentations
• Experience in Enterprise Architecture, Business Strategy, Product Management, Agile, Program Governance, Experience Design, Change Management, and/or Value Realization
• Salesforce product knowledge and solution design; Consumer Goods Cloud experience strongly preferred
• Deep knowledge of trade promotion management processes including Annual Operations Planning, Integrated Business Planning, Trade Promotion Optimization, Revenue Growth Management, and Claims & Settlements
• Deep knowledge of retail execution processes including Cycle Planning, Territory Design, Retail Store Audits, Merchandising, Van Sales & DSD, and AI-driven Retail Activity Optimization
• Knowledge of the key business value drivers and success metrics typical of large-enterprise companies
• Ability to develop Industry POVs that include identifying market trends, responses, and solution offerings
• Ability to analyze and synthesize information, working in situations where data may be absent or ambiguous and creative approaches are required
• Comfortable pitching to C-suite executives, including strong objection-handling abilities
• Proven ability to thrive working cross-functionally, particularly with Sales, Engagement Leaders, Solution and Technical Architects, Designers, and External Partners
• Strong executive presence with outstanding verbal and written communication skills across all levels of leadership
• Degree or equivalent relevant experience required; experience will be evaluated based on core competencies for the role.

Tech Stack

• Cloud

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program