Monitor incoming tickets for processing from the ticketing portal or via email and respond based on SLA
Provide support to clients / users over phone or via email
Perform power verification and break-fix. e.g. Change Hard disk, RAM etc.
Installing of new racks and mounting of equipment onto racks
Perform cable patching (copper and fibre cables and site surveys)
Plan and execute cabling, cross connects including testing and labelling.
Perform Security CCTV monitoring and tape change based on tape rotation schedule
Manage the updating and tracking of inventory, cross connect records and periodic compilation of statistics and reports
Work with vendor to resolve technical issues or supply and install of equipment or cabling
Liaison with customers to provide them with activity updates
Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
Work with other team members to co-ordinate proper dissemination of information and follow up on handing over of duties
Perform basic network troubleshooting
Receive / Send equipment or items on behalf of customers
Prepare monthly reports to be sent to customers and for internal use
From time to time, you may be required to assist the project team on projects

Minimum Diploma/Degree in IT related field and with 3 years working experience
At least 1 year of Data Center experience either in remote hands, NOC environment and familiar with data centre operations
Must have experience in interacting with customers verbally and via written communication
Must be analytical
Good communication (both verbal and written English) skills are a must
Must have positive attitude and willing to learn.
This is a fast-paced environment and candidates need to have the passion for the work
Candidates with working experience in a Data Centre environment will be an advantage
Must be physically fit.
Candidate must be willing to work on 12-hrs rotating shift

Shift Remote Hands Engineer, Data Centre

Key skills