Support our customers with on-site installation, preventive maintenance, and repair of Agilent Chromatography systems
Installs and optimizes hardware/software/network products and configurations at customer sites
Diagnoses and resolves product performance problems
Performs maintenance and repairs
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business
Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and application software
Train other field engineers and customers on the solutions

Bachelor's, Master's, or other university-level degrees in related science fields -
e.g., chemistry, analytical chemistry, biochemistry, biotechnology, or similar are highly preferred
1-2+ years of experience working with analytical instrumentation, ideally including repair, maintenance, and/or troubleshooting
Experience or expertise with Chromatography ( LC ) and Mass Spec (LCMS)
Ability to solve high-impact problems related to product availability; typically, system/ solution-focused
Excellent verbal and written communication skills
Strong customer relationship-building skills are essential

Field Service Engineer – LCMS

Key skills