Key skills
Problem Solving
About this role
Role Overview
- Supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions
- Diagnosing and resolving product performance problems
- Ensuring customer satisfaction by advising customers on preventive maintenance and configurations
- Proactive problem solving for potential equipment or software issues
- Delivering integrated solutions, including peripherals, communications, operating systems and application software
- Training other field engineers or customers
- May involve calibrating equipment on-site for large volume customers
Requirements
- 4-5 years of hands on experience on Agilent HPLC, GC AND SW
- Bachelor's or Master's Degree or equivalent
- Post-graduate, certification, and/or license may be required
Benefits
- Health insurance
- Professional development opportunities