Commercial Solution Architect

Role Overview

• Lead the end-to-end solution architecture for DXP, CMS, eCommerce, CRM, PIM, DAM and customer support platforms, ensuring coherent integration across Convatec’s commercial ecosystem.
• Design scalable, API-led architectures using REST, GraphQL, middleware, microservices and event-driven patterns.
• Produce high-quality HLA and HLD documentation and oversee adherence throughout project delivery.
• Work closely with product owners, engineering leads and vendors to define architectural runway for digital and commercial products.
• Evaluate existing solutions and identify gaps related to scalability, security, performance or alignment with business strategy.
• Lead architectural governance for commercial platforms including Optimizely, Sitecore, Acquia, CommerceTools, Optimizely Commerce, D365 CRM, ServiceNow and associated MarTech systems.
• Facilitate vendor selection, RFP responses, and total cost of ownership (TCO) analysis for new digital and commercial technologies.
• Ensure robust integration patterns across enterprise systems including PIM, DAM, SAP, Hyperion, D365, ODP, CDP, analytics platforms and third-party integrations.
• Advocate and embed privacy-by-design, security-by-design and AI-by-design principles.
• Support global digital experience and eCommerce transformation initiatives by ensuring architecture alignment and best practices.
• Provide architectural guidance to delivery teams and act as Technical Design Authority (TDA) for commercial solutions.
• Contribute to maturity assessments and future-state models for Convatec’s digital and commercial technology landscape.

Requirements

• Strong background in solution architecture across enterprise Commercial, Digital Experience, CRM, and eCommerce technologies.
• Deep expertise with DXP and CMS platforms such as Optimizely, Sitecore, Acquia, Adobe Experience Manager.
• Strong understanding of enterprise eCommerce platforms including CommerceTools, Optimizely Commerce, BigCommerce Enterprise or similar.
• Hands-on experience architecting and integrating D365 Sales/CRM, Customer Service, CDPs and marketing automation systems.
• Knowledge of ServiceNow for customer service, case management and workflow automation.
• Strong understanding of commercial data flows including PIM, DAM, pricing, product catalogues, SPQ (Sales Pricing & Quoting).
• Deep understanding of APIs, GraphQL, microservices, middleware, ESB patterns (Azure Integration Services preferred).
• Experienced in creating HLAs and HLDs to a very high standard, operating independently and proactively.
• Strong communication skills working with PMs, BAs, engineering teams, C-suite, and business leaders globally.
• Experience with enterprise cloud platforms such as Azure, AWS or GCP.

Tech Stack

• AEM
• AWS
• Azure
• Cloud
• Google Cloud Platform
• GraphQL
• Microservices
• ServiceNow
• Sitecore

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development