Lead the support organization across EMEA
Serve as the primary strategic lead for core product suite
Direct the hiring, training, and succession planning for a regional management team
Define the regional roadmap for support
Lead, mentor, and develop a high-performing customer support team
Oversee the regional departmental budget
Ensure compliance with local labor laws and data privacy regulations
Partner with regional Support leaders and cross-functional partners
Act as the "voice of the EMEA customer" in global executive forums
Serve as the final regional point of escalation for high-profile customer issues

Minimum of 12 years in customer support leadership
At least 5 years as a "manager of managers" in a multi-national or EMEA-wide capacity
Deep understanding of complex software ecosystems (SaaS, Cloud, etc.)
Proven experience managing regional budgets
Practical experience implementing AI tools (chatbots, etc.)

Director, EMEA Technical Support

Key skills