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Director, EMEA Technical Support at Trimble Inc. | JobVerse
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Director, EMEA Technical Support
Trimble Inc.
Remote
Website
LinkedIn
Director, EMEA Technical Support
United Kingdom
Full Time
2 weeks ago
No Sponsorship
Apply Now
Key skills
Cloud
AI
SaaS
Leadership
About this role
Role Overview
Lead the support organization across EMEA
Serve as the primary strategic lead for core product suite
Direct the hiring, training, and succession planning for a regional management team
Define the regional roadmap for support
Lead, mentor, and develop a high-performing customer support team
Oversee the regional departmental budget
Ensure compliance with local labor laws and data privacy regulations
Partner with regional Support leaders and cross-functional partners
Act as the "voice of the EMEA customer" in global executive forums
Serve as the final regional point of escalation for high-profile customer issues
Requirements
Minimum of 12 years in customer support leadership
At least 5 years as a "manager of managers" in a multi-national or EMEA-wide capacity
Deep understanding of complex software ecosystems (SaaS, Cloud, etc.)
Proven experience managing regional budgets
Practical experience implementing AI tools (chatbots, etc.)
Tech Stack
Cloud
Benefits
Health insurance
Professional development opportunities
Apply Now
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