Own and evolve our group-wide JIRA ecosystem, streamline delivery across teams
Proactively identify AI-driven automation opportunities within the group
Partner closely with AI Help Experience Leadership team, Technical Program Managers, Operation Business Partners, and Data teams
Facilitate clear communication for delivery updates, clear documentation in confluence, discovery templates for discovery, facilitate agile retrospectives
Deliver regular data-driven reports and forecasts in Looker/Streamlit to inform group leadership decisions
Surface delivery and scoping risks to recommend course-corrections to teams
Identify and pilot AI-driven automation opportunities that reduce manual effort, improve visibility, and free teams to focus on high-impact work

5+ years in program or project management, product operations, Chief of Staff or strategy roles — ideally within Big Tech, high-growth SaaS, or startup environments
Deep expertise in JIRA, Confluence, OKR/goal frameworks
Hands-on experience with Agile methodologies such as sprint planning, and backlog management to optimise delivery velocity in working with product teams is a plus
Proven track record of coordinating cross-functional teams and initiatives, driving operational cadences, and delivering strategic projects on time and within scope
Experience working closely with Product, Engineering, and Design teams, bringing alignment across disciplines to deliver shared outcomes
Strong communicator: able to visualize complex ideas, create data visualizations, and present clear recommendations to stakeholder audiences
Skilled in stakeholder engagement and influence, building rapport quickly across engineering, product, design, and leadership levels
Hands on experience leveraging AI to drive automation and operational efficiency, exploring new ways to streamline workflows and improve delivery
Advanced Excel analytics and familiarity with data visualization tools (e.g., Tableau, Looker) to transform insights into backable reports and projections that will inform our strategy
Background in consulting or investment banking is a plus.

Equity packages
we want our success to be yours too
Inclusive parental leave policy that supports all parents & carers
An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Program Manager – AI Help Experience

Key skills