Senior ServiceNow Developer

Role Overview

• Provide expert level development support for the implementation of an IT Storefront in ServiceNow.
• Collaborate with Senior leadership and a diverse team on the criteria and process maps required for the continued build out of the IT Storefront.
• Design, develop and test technical solutions.
• Create and manage scripts and workflows/flows.
• Build dashboards based on application data models and external data sources.
• Address problems of systems integration, compatibility and multiple platforms.
• Consult with project teams and end users to identify application requirements.
• Participate in development of software documentation and technical reports.
• Participate in engagements with customers to gather their needs, design customized solutions, and present these solutions effectively, from initial discussions through implementation.
• Play a key role in the development of the long-term strategy and strategic direction for ServiceNow Services including the formulation of capability roadmap.
• Engage in workshops and meetings to gather requirements, present and validate solutions and test the interpretation of the client’s needs.
• Understand and drive process optimization, efficiencies and productivity.
• Act as a mentor to support less experienced colleagues.
• Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
• Contribute to architecture design and reviews as required, ensuring initiatives are aligned with future state.
• Identifies risks, opportunities, compliance issues, or other architectural concerns with the platform, with a strong focus on data security, privacy, and compliance regulations.
• Contribute to data governance policies and procedures to ensure data quality and accuracy.
• Perform data analysis to identify trends, patterns, and anomalies.

Requirements

• U.S. Citizen
• Active DoD Secret clearance OR the ability to obtain
• 15+ Years of relevant experience (Bachelor’s degree in relevant field may be substituted for 5 years of relevant experience).
• Certified ServiceNow Developer
• Advanced level of ServiceNow development skills required.
• A strong understanding of ITSM, ITIL and CMDB.
• Significant experience with complex catalog items and supporting flows.
• JavaScript/AngularJS development experience.
• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Must be self-motivated with a proven track record in ITSM technologies with ability to perform in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
• Must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment.
• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
• Proven experience with key technologies relevant to the ServiceNow integrations and security framework
• Experience leading ServiceNow engagements through design, development, implementation and maintenance cycles.
• Experience in Continuous integration, Continuous Deployment (CI/CD) and SecDevOps processes and tools.

Tech Stack

• Angular
• ITSM
• JavaScript
• ServiceNow
• SOAP

Benefits

• healthcare
• wellness
• financial
• retirement
• family support
• continuing education
• time off benefits