Provide development support for the implementation of an IT Storefront in ServiceNow
Design, develop and test technical solutions
Create and manage scripts and workflows/flows
Build dashboards based on application data models and external data sources
Address problems of systems integration, compatibility and multiple platforms
Consult with project teams and end users to identify application requirements
Participate in development of software documentation and technical reports
Participate in engagements with customers to gather their needs, design customized solutions, and present these solutions effectively, from initial discussions through implementation
Engage in workshops and meetings to gather requirements, present and validate solutions and test the interpretation of the client’s needs
Understand and drive process optimization, efficiencies and productivity
Contribute to architecture design and reviews as required, ensuring initiatives are aligned with future state
Identifies risks, opportunities, compliance issues, or other architectural concerns with the platform, with a strong focus on data security
Contribute to data governance policies and procedures to ensure data quality and accuracy
Perform data analysis to identify trends, patterns, and anomalies

U.S. citizen
Active DoD Secret clearance OR ability to obtain
12+ Years of relevant experience (Bachelor’s degree in relevant field may be substituted for 5 years of relevant experience)
Certified ServiceNow Developer
Intermediate level of ServiceNow development skills required
A strong understanding of ITSM, ITIL and CMDB
Experience with complex catalog items and supporting flows
JavaScript/AngularJS development experience
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members
Must be self-motivated with a proven track record in ITSM technologies with ability to perform in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
Must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment
Proven experience with key technologies relevant to the ServiceNow integrations and security framework
Experience with ServiceNow engagements through design, development, implementation and operations and maintenance cycles
Experience in Continuous integration, Continuous Deployment (CI/CD) and SecDevOps processes and tools

ServiceNow Developer

Key skills