Monitor and analyze performance indicators (KPIs) related to collections operations and payment methods;
Structure projects and processes;
Develop critical analyses of operational efficiency, financial impact, aging, recoveries and performance deviations;
Create and maintain recurring reports, controls and dashboards;
Support leadership in preparing management and executive presentations, providing a clear interpretation of results, trends and risks;
Analyze variances, trends and indicator gaps, supporting the definition of action plans;
Work in partnership with operational, financial and risk teams, connecting data to process realities;
Contribute to the standardization and governance of the department's indicators;
Support continuous improvement initiatives based on quantitative and qualitative analyses.

Bachelor's degree completed (Business Administration, Economics, Accounting, Engineering, Information Systems or related fields);
Experience with payment methods (credit card, debit, acquiring, payment gateways, sub-acquiring);
Experience with chargebacks, disputes and card brand (card network) rules;
Knowledge of the dunning process (collections workflow);
Strong critical data analysis skills and attention to detail;
Organized, with a sense of priorities and ability to meet deadlines;
Advanced level in Excel and Power BI for analysis, controls and reporting;
Intermediate level in SQL Server for data extraction and analysis.

Senior Operations Analyst

Key skills