Manage and update the service catalogue for all finance functions.
Lead global process standardization, using value stream mapping to identify and address inefficiencies.
Champion adoption of best practices and frameworks for consistency and compliance.
Ensure Standard Practices and Procedures (SPP) are current and communicated.
Oversee the Risk Control Matrix (RCM) and Business Continuity Plan (BCP) for robust risk mitigation.
Track audit points and Management Action Plans (MAPS), streamlining policies to eliminate inefficiency.
Maintain oversight of operations teams’ size and location across all entities.
Monitor workforce allocation for optimal talent use.
Foster an inclusive, collaborative culture across global teams.
Track and manage operational costs, implementing cost control and transparent reporting.
Advise senior executives and functional heads on operational optimization.
Build strategic partnerships for best practice sharing and innovation.
Represent the organization in global forums and industry events.

Bachelor’s degree in Business, Finance, Operations, IT, or related field (Master’s preferred).
Minimum 7 years’ experience in operations, process optimization, or global business service management.
Expertise in service catalogue management, process mapping, policy governance, risk management, and technology strategy.
Proven leadership of large, cross-functional, multi-geographic teams.
Strong analytical, problem-solving, communication, and stakeholder management skills.
Experience with digital transformation (RPA, IA, AI/Gen AI, cloud technologies).

Career growth and development: Leveraging our boundaryless network, we provide access to educational platforms and provide coaching, mentoring and feedback, as a part of our Leadership & Development process.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
International Experience: Become part of international projects and work along multicultural teams, through our global network.

Director, Finance Operations Optimization

Key skills