Key skills
AgileCommunication
About this role
Role Overview
- Lead and develop customer service teams
- Oversee office operations for customer service and tender management
- Support employee development and continuous process improvement
- Handle escalated customer issues and tender-related cases
- Monitor team performance and ensure compliance with internal processes
- Identify business improvement opportunities
- Coordinate office services and maintain a positive working environment
Requirements
- 5 years of relevant professional experience
- Preferably experience as Senior Customer Service Agent or Senior Tender Agent
- Exposure to complex customer interactions and tender-related processes
- Commercial or legal educational background
- Fluency in English, Dutch, and French
- Excellent communication and active listening skills
- Responsible, trustworthy, and reliable mindset
- Passion for providing outstanding customer service and operational support
- Strong organizational and planning skills
- Agile mindset with flexibility to adapt
Benefits
- Market related salary and a bonus plan
- A range of training opportunities
- Employee Assistance Program
- Hybrid working option
- International working environment