Engagement Lead – Tekion Implementation, Experienced Manager

Role Overview

• Lead a team of Baker Tilly and client resources through definition and delivery of transformation projects, with a focus on the auto dealership industry and the implementation of the Tekion Dealer Management Systems (DMS)
• Proactively identify and develop complementary value-added services for automotive dealerships, including process improvement initiatives and broader digital transformation opportunities that enhance operational efficiency and customer experience.
• Develop, manage, and measure effectiveness of project approach and plans aligned to critical phases of implementation (analyze, design, build, test, deploy) and/or long-term roadmaps which describe delivering large-scale solutions via a series of projects
• Lead the delivery of product training to dealer staff across departments (sales, service, parts, accounting)
• Elicit and define requirements using multiple methods such as interviews, document analysis, workshops, surveys, site visits, etc.
• Manage and implement multiple projects through delegation, coordination, communication, and organization.
• Coordinate deployment of projects included staffing resources, deadlines, and end user expectations
• Ensure that all projects are properly documented, which includes a business case, business requirements, and implementation plan, maintaining document requirements for project managers and business owners
• Manage third-party vendor relationships to resource specific development needs
• Act as the liaison among the executive committee members, stakeholders, and development team including identification and mitigation of project risks and issues
• Support the development of the Enterprise Transformation practice from go-to-market activities to delivery methodology standards and team development
• Provide functional expertise based on your specific skills and background
• Utilize your entrepreneurial skills to network and build strong relationships internally and externally with clients and the community
• Invest in your professional development individually and through participation in firm-wide learning and development programs.

Requirements

• Bachelor’s degree in relevant field
• Minimum of seven (7) years of related experience, including 3 years of auto dealership industry experience; consulting experience highly preferred
• Minimum of three (3) years’ experience with auto dealership processes, terminology, and workflows (sales, service, parts, accounting)
• Experience leading teams in the implementation of Tekion DMS; Tekion Certified Professional (TCP) qualification highly preferred
• Experience managing senior-level client relationships and working across an organization with multiple stakeholders
• Ability to lead and supervise others, provide exceptional client service, see the 'big picture' as well as the details, display appropriate ethical knowledge, and exhibit a sense of urgency and commitment to quality and the timely completion of projects
• Ability to decompose scope into detailed activities and deliverables, then conduct work package handoff to delivery resources from Baker Tilly, client teams, and third-party vendors
• Ability to manage multiple projects/initiatives simultaneously, with a willingness to support different workstreams as needed
• Ability to think creatively to solve problems gained through prior experience, education, training to resolve issues and remove project obstacles
• Demonstrated management, analytical, organization, interpersonal, project management, communication, and highly developed Microsoft Suite (Word, Excel, PowerPoint) skills
• Project experience with full lifecycle application development (e.g. requirements gathering, use case development, system analysis and design, integration, testing, deployment)
• Experience with Agile software delivery management tools and techniques (Scrum, JIRA, confluence) is a plus
• Project/program management certification (e.g. PMP, PgMP) and/or Agile certification (e.g. PMI-ACP, CSM, PSM. SAFe POPM) is a plus
• Ability to travel as needed (up to 75%) and work outside of core business hours for client engagements.

Tech Stack

• PMP

Benefits

• Enjoy friendships, social activities and team outings that encourage a work-life balance
• Support the growth and development of team members and clients through the Baker Tilly Value Architect model, helping associates meet their professional goals.