About this role

Build and maintain strong, productive relationships with national and regional partners
Serve as the primary point of contact for partners and healthcare professionals
Develop and maintain a thorough working knowledge of our digital solutions
Act as an ambassador for outstanding customer experience
Identify and address experience gaps or points of friction in a timely way
Listen actively to partners, healthcare professionals and customers to gather meaningful on-the-ground insight
Partner closely with the private market sales team and B2B private ecosystem colleagues
Lead the implementation of partnership-related initiatives

Bachelor's degree required
ABPI qualified, or willingness to obtain ABPI qualification if not already held
Experience working with private providers, healthcare platforms or patient access models
Familiarity with digital health, direct-to-consumer or access-focused healthcare initiatives
Strong commercial acumen, with the ability to use data and market insight to inform planning
Demonstrated ability to influence and build credibility at multiple levels
Experience in a partnerships, account management, customer success or external engagement role
A genuine passion for customer experience
Strong interpersonal and communication skills

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce
Equal opportunities when vying for positions
Comprehensive wellness programs

National Partnership Manager, Platform Solutions

Key skills