Managing a cross functional team of Client Success Management professionals
Building post-sales relationships with customers
Driving and increasing adoption and utilization of company products
Identifying opportunities and closing additional revenue from assigned clients
Upselling and cross-selling of related products/services
Ensuring Client Success Management strategy is achieved by driving in-contract growth and renewals
Developing and maintaining relationships with key strategic clients
Overseeing regional delivery programs aligned to Client Success Management strategy
Mentoring and coaching their cross functional team
Ensuring consistent and effective client engagements

Bachelor's degree or equivalent in business management or related field
Certification and/or working knowledge of ITIL practice
Significant experience in a Technical Services, Managed Services and/or Outsourcing environment
Significant experience in one or more of Sales, Service or Consultancy disciplines in a large scale IT services environment in a senior managerial role
Significant experience in sales and client engagements at senior manager level within a commercial service offering environment
Extensive experience working in a global matrixed environment with cross functional teams
Experience managing a P&L
Excellent communication, organizational skills, time management, relationship management, and presentation skills
Experience working with enterprise and global clients
Preferred Infrastructure Technology knowledge as well as OEM partner experience (Cisco, Palo Alto, Dell, HPE, Fortinet, and others)

Client Success Director

Key skills