Adjudication: proactively evaluate individual disability claims using medical evidence, occupational insights, policy terms
Client Communication: Deliver clear, empathetic, and timely communication to clients
Critical Analysis & Decision-Making: Use critical thinking to make timely decisions based on your assessment of the claim
Negotiation and Resolution: Articulate claim decisions clearly in writing and verbally
Claims Management: Efficiently manage a high-volume of cases, calculate benefit payments
Relationship Building: Develop strong relationships with clients and key partners
Cross-Functional Collaboration: Collaborate seamlessly with cross-functional teams throughout the claims journey

Post-secondary education or college diploma completed
Minimum 2 years of Disability claims case management
Preferred background in healthcare, finance, or a related field
Exceptional client service and communication skills (both verbal and written in English)
Excellent problem-solving and decision-making skills
Strong analytical thinking, judgement and risk-management mindset
Ability to work independently with strong organizational and time management skills
Proficiency in digital tools, Microsoft Outlook, Excel, Word
Basic math skills with an understanding of financial information
Ability to meet the technological and confidentiality requirements of the role

Disability Claims Specialist, Individual Claims

Key skills