Director, Internal Communications

Role Overview

• Shape enterprise communication strategy.
• Lead internal communication and change strategies for designated executives, leaders, and business units, developing messaging and tactics that advance enterprise priorities, business goals, and transformation efforts.
• Influence decisions and outcomes by helping leaders communicate with clarity, confidence and credibility.
• Advise senior leaders.
• Partner closely with executives and unit leaders to stay ahead of emerging trends, issues and opportunities affecting employees.
• Act as a primary point of contact for communication strategy and execution across assigned stakeholders and initiatives.
• Provide counsel on confidential and sensitive matters, thoughtfully balancing internal and external messaging considerations with reputational risk.
• Deliver high-impact campaigns.
• Develop and oversee integrated communication campaigns across enterprise channels, including email, intranet, leader toolkits, newsletters, live or virtual events, and external-facing platforms as appropriate.
• Craft leader communications.
• Create senior-leader materials such as speeches, keynote remarks, talking points, presentations, briefings, video scripts, correspondence, articles, blog posts, and employee communications.
• Coach leaders on message delivery, presence, and authenticity to strengthen connection and trust with employees.
• Lead through change.
• Serve as a senior advisor during moments of change, ambiguity or heightened employee attention by translating complex topics into clear, employee-centered messages.
• Anticipate communication risks and opportunities and provide proactive, strategic counsel.
• Drive alignment across teams.
• Collaborate closely with Marketing and Enterprise Communications to ensure messaging is aligned, well sequenced, and reinforces enterprise strategy, values and behaviors.
• Act as a connector across functions and serve as a role model and mentor for early-career colleagues.
• Measure and improve.
• Monitor and evaluate the effectiveness of communication efforts using qualitative and quantitative insights.
• Apply data, feedback, and best practices to continuously improve clarity, engagement, and leader effectiveness.
• Innovate and evolve.
• Stay current on communication trends, tools, and technologies, applying a contemporary, innovative approach to strengthen execution and impact.

Requirements

• A minimum of 10 years of experience in internal communications, media relations or a related role within a large, complex organization; experience at a publicly traded company required.
• A strategic, confident communicator with strong judgment and the ability to provide clear counsel to senior leaders, influence decisions, and redirect stakeholders while maintaining trusted partnerships.
• Proven experience advising leaders at all levels and translating complex business strategies into clear, actionable communication plans.
• Demonstrated ability to handle sensitive information, navigate ambiguity, and operate effectively in a fast-paced, deadline-driven environment.
• A track record of delivering multiple, high-stakes communication initiatives under tight timelines while maintaining quality and attention to detail.
• Strong knowledge of internal communications best practices, digital channels, AI and emerging tools and technologies.
• Interest in and familiarity with topics relevant to senior leadership at publicly traded companies, including corporate strategy, financial performance, economic trends, organizational culture, and business-related public policy.
• Financial services experience is a plus.
• Exceptional writing, editing, and presentation skills, with the ability to adapt tone and style for different leaders and audiences and a strong command of narrative storytelling.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Bachelor’s degree in a related field required; advanced degree a plus.

Benefits

• short-term or annual bonuses
• long-term incentives
• on-the-spot recognition