HR Coordinator, Global Shared Services

Role Overview

• Follow standardized global processes for key HR activities including onboarding, offboarding, and employee lifecycle management and execute these within the agreed service level agreements (SLAs) and quality standards.
• Utilize the global service request system to track and manage HR inquiries, ensuring timely resolution within defined SLA's.
• Provide pro-active support with ad-hoc tasks where necessary and ensure any issues are flagged to ensure delivery is in line with agreed deadlines.
• Support HR and wider business operations through analysis and operational support to e.g. performance and talent reviews, annual salary review, Partner Management Information etc.
• Execute the complete onboarding process using local document templates and following global standards from offer acceptance to first day.
• Manage background screening processes according to established country procedures.
• Coordinate benefits administration and leave management in specified jurisdictions.
• Support the administration of global mobility processes including routine visa/work permit applications.
• Process employee exits following standard protocols.
• Assist with basic employee relations matters under guidance from HR Business Partners.
• Co-ordinate and assist with Global Reward cycle activities such as compensation survey submissions and pay analysis, reward benchmarking, insurance and benefits reviews.
• Co-ordinate Partner Reward issues, such as preparation of partner reward letters, partner organisation charts, pyramids and mailing lists.
• Maintain accurate employee data in D365HR and other HR systems.
• Generate standard people analytics reports and metrics as required.
• Process HR-related invoices and purchase orders according to established procedures.
• Support the creation and updating of Standard Operating Procedures (SOPs) to maintain comprehensive documentation of local processes and procedures.
• Contribute to continuous improvement initiatives by identifying opportunities for process enhancement.
• Support change management initiatives and communication plans for new processes.
• Assist in testing and implementation of new HR system functionality and provide feedback to enhance technology and processes.
• Participate in cross-jurisdiction training to expand knowledge beyond primary location.
• Maintain accurate records in compliance with data protection regulations.
• Follow established protocols for document retention and security.
• Execute HR processes in alignment with local labour laws.
• Maintain updated policy documentation and employee communications.
• Support country compliance reporting requirements.
• Respond to compliance queries and Internal/External audit requests as instructed.
• Support with salary benchmarking requests (internal and external).

Requirements

• Fluency in spoken and written English.
• Strong technical aptitude and experience with HR information systems.
• Demonstrated ability to follow complex processes and maintain accurate documentation.
• Excellence in data management and attention to detail.
• Strong service orientation and communication skills.
• Experience in maintaining confidential information.
• Highly collaborative, enabling a working partnership with the HR team and the business generating enthusiasm and commitment from others.
• Able to work flexibly and respond to changing business priorities.
• Demonstrate sound judgment and discretion.
• Intermediate to advanced working knowledge of Microsoft Excel and Word.
• Data and technology fluent – able to use technology and data to enable efficiency.

Benefits

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together
• in the office and with our clients
• while continuing to support flexible and remote working.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process
• Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status
• If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.