About this role

Coordinate and supervise daily operations, ensuring compliance with KPIs and quality standards.
Manage remote teams, promoting productivity, effective communication, and alignment with business objectives.
Optimize operational and administrative processes, identifying opportunities for continuous improvement.
Support talent management: recruitment, onboarding, monitoring, and team development.
Monitor operational KPIs and propose corrective or improvement actions.
Manage client relationships, ensuring high levels of service and satisfaction.
Support the planning and control of operational and administrative resources.
Coordinate the implementation of tools and systems that improve operational efficiency.

Minimum 5 years of experience in operational roles at service or outsourcing companies.
Degree in Business Administration, Finance, Human Resources, or a related field.
Experience managing teams (preferably remote).
Strong organizational, analytical, and problem-solving skills.
Experience handling clients and monitoring operations.

Administrative Operations and HR Coordinator

Key skills