People Management: Recruit, hire, train, and manage the performance of direct reports, including Systems Analysts and Developers.
Resource Allocation: Assign daily tasks and development stories to teammates based on capacity and skill sets.
Delivery Management: Partner with the Technical Product Manager to translate roadmap priorities into actionable sprints.
Platform Maintenance: Own the schedule of critical platform maintenance activities, including instance upgrades, patching, cloning, and database cleanup.
Continuous Improvement: Identify bottlenecks in the development lifecycle and implement process improvements to increase team efficiency and code quality.

ServiceNow Experience: 4+ years of hands-on experience with the ServiceNow platform (Admin or Developer background preferred).
Leadership: Previous experience in a team lead, supervisory, or mentorship role, with a demonstrated ability to guide junior teammates.
Operational Focus: Strong understanding of ITIL processes (Incident, Change, Problem) and Agile software development lifecycles.

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Supervisor, ServiceNow

Key skills