Provide comprehensive support for workplace devices, peripherals, and end-user computing environments
Administer and support the office’s collaboration platforms and communication tools
Manage access control, lifecycle management, and local application/system support
Maintain and strengthen relationships with stakeholders, technology vendors, and service providers
Collaborate with Head Office teams on IT infrastructure changes, lifecycle management, and operational support
Contribute to both global and local IT projects, ensuring alignment with enterprise objectives
Ensure adherence to global IT strategies and policies

Minimum of 5 years of professional experience in an IT role
Bachelor’s degree in IT, Computer Science, or a related discipline
Experience in the Product Owner, Project Manager, or similar role (where ownership, proactivity, and self-management are key requirements)
Experience working with IT related policies and governance
Foundational knowledge of Cybersecurity principles and best practices
Familiarity with ITIL processes and Incident Management
Experience in establishing, maintaining and developing vendor relationships
Familiarity with fundamental audit principles and procedures
Foundational knowledge of infrastructure components
Hands-on experience with Windows Server platforms, Microsoft SQL, and Windows OS environments

IT Support

Key skills