Key skills
TypeScriptAccount Management
About this role
Role Overview
- Providing in-depth support and problem resolution across a range of technologies, including access administration, hardware, software, and application performance
- Troubleshooting issues for users across mainframe systems, LANs, PCs, and printers
- Effectively analyzes customer requirements, coordinates with technical teams, and contributes to software upgrade implementations
Requirements
- Active TS/SCI with Full Scope Polygraph (preferrably from this client)
- Minimum of six (6) years of experience specific to technical support, desktop and access administration
- Bachelor's Degree related to specific skill from an accredited college or university
- Associates degree eight (8) No degree + ten (10) years related work experience
- Ability to engage in light/medium physical labor (lifting 20 lbs)
- Demonstrated knowledge of Windows based PCs and common peripherals
- Experience with SIP and PBX technology
- Demonstrated knowledge of standard desktop hardware and software
- Demonstrated knowledge of information security technologies and security guidelines
- Server administration, maintenance, and user account management experience
- Willingness to travel domestically on occasion
Tech Stack
- TypeScript
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- EAP
- Training and Tuition Assistance
- Paid Time Off
- Holidays