Providing in-depth support and problem resolution across a range of technologies, including access administration, hardware, software, and application performance
Troubleshooting issues for users across mainframe systems, LANs, PCs, and printers
Effectively analyzes customer requirements, coordinates with technical teams, and contributes to software upgrade implementations
Requirements
Active TS/SCI with Full Scope Polygraph (preferrably from this client)
Minimum of six (6) years of experience specific to technical support, desktop and access administration
Bachelor's Degree related to specific skill from an accredited college or university
Associates degree eight (8) No degree + ten (10) years related work experience
Ability to engage in light/medium physical labor (lifting 20 lbs)
Demonstrated knowledge of Windows based PCs and common peripherals
Experience with SIP and PBX technology
Demonstrated knowledge of standard desktop hardware and software
Demonstrated knowledge of information security technologies and security guidelines
Server administration, maintenance, and user account management experience