Key skills
CRMSAPStrategic PlanningCommunicationCollaborationNegotiationAccount ManagementSales
About this role
Role Overview
- Manage a portfolio of large, complex MSPs across the full TD SYNNEX portfolio.
- Build trusted, face-to-face relationships with senior decision-makers and act as a strategic advisor.
- Develop and execute account plans that drive growth and align with customer goals.
- Create compelling value propositions that protect margin and promote long-term engagement.
- Identify and exploit incremental business opportunities through deep customer insight.
- Lead internal collaboration across sales, operations, and specialist business units.
- Partner with Business Development Managers to identify and pursue project opportunities.
- Deliver balanced product mix and maintain expected margin returns.
- Resolve any issues with clarity and care, escalating where needed.
- Use data and profiling to shape strategy and maximise account potential.
- Ensure accurate CRM usage and reporting and promote digital tools like InTouch.
- Maintain and improve Service Level Agreements.
- Represent TD SYNNEX’s values in every interaction
- internally and externally.
Requirements
- Experience in account management or direct MSP/customer engagement.
- Outstanding relationship-building and face-to-face communication skills.
- Gravitas and business credibility with the ability to influence at all levels.
- Strong sales skills including negotiation and driving results.
- Strategic planning and execution capabilities.
- Ability to understand and analyse financial inputs.
- Experience with CRM systems; SAP R3 knowledge is a plus.
- Experience in the IT industry is desirable.
Benefits
- Hybrid working.
- Private healthcare.
- Matched pension.
- Enhanced parental & family leave.
- “Moments that matter” paid time off.
- Four Business Resource Groups supporting inclusion and belonging.
- Clear progression paths and benchmarked salaries.
- Sustainability initiatives.