Answers incoming customer phone calls and chats from multiple accounts
Answers incoming click to chats from multiple accounts
Responds to customer inquiries from email, voicemail, fax and phone, providing excellent customer service
Processes new customer orders from email, voicemail, fax, and phone
Strives for first call resolution to all client inquiries
Provides product information and answers questions regarding existing orders
Handles customer service issues by evaluating customer needs and determining the best course of action to achieve resolution
Impacts incremental sales by offering related or promotional items
Maintain exceptional attendance and punctuality
Requirements
Experience in both sales and service-oriented fields preferred
Experience in a customer service environment required
Professional written and verbal communication
Experience with Click to Chat.
3+ years on the job experience
Retail is a plus
Chat, email and phone call experience (prefer 3/3 but 2/3 will work)
Longevity in jobs, not a lot of gaps on resume
Outlook and Excel knowledge
Ability to work a full night shift
Benefits
You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact.