Key skills
MentoringCommunicationSales
About this role
Role Overview
- Answers incoming customer phone calls and chats from multiple accounts
- Answers incoming click to chats from multiple accounts
- Responds to customer inquiries from email, voicemail, fax and phone, providing excellent customer service
- Processes new customer orders from email, voicemail, fax, and phone
- Strives for first call resolution to all client inquiries
- Provides product information and answers questions regarding existing orders
- Handles customer service issues by evaluating customer needs and determining the best course of action to achieve resolution
- Impacts incremental sales by offering related or promotional items
- Maintain exceptional attendance and punctuality
Requirements
- Experience in both sales and service-oriented fields preferred
- Experience in a customer service environment required
- Professional written and verbal communication
- Experience with Click to Chat.
- 3+ years on the job experience
- Retail is a plus
- Chat, email and phone call experience (prefer 3/3 but 2/3 will work)
- Longevity in jobs, not a lot of gaps on resume
- Outlook and Excel knowledge
- Ability to work a full night shift
Benefits
- You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
- You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
- You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
- You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
- You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact.