Key skills
SalesforceCRMMentoringCommunicationSales
About this role
Role Overview
- Design, develop, and maintain Salesforce CRM, Zendesk, and integrated sales and support tools
- Translate ambiguous business requirements into complete, scalable technical solutions
- Lead the technical design and deployment of medium to large-scale features independently
- Take business requirements with some ambiguity and implement complete solutions
- Proactively identify and manage cross-functional dependencies
- Serve as technical reviewer for junior application developer submissions
- Configure and maintain Salesforce declarative development and Zendesk workflows
- Administer and optimize sales engagement tools
- Perform and drive proactive system maintenance
- Cross-train on adjacent systems to increase team flexibility
- Drive improvements to assigned systems
- Build quality configurations with peer reviews, testing, proper rollout, and monitoring
- Provide second-level support and maintain technical documentation
- Mentor and guide 1-2 junior application developers
Requirements
- 5+ years of Salesforce/CRM administration experience
- 3+ years customer support platform experience (Zendesk, Gainsight, SupportLogic)
- Experience with sales engagement tools, marketing platforms, and GTM integrations
- Track record of independently completing medium-scope projects
- Proven experience in mentoring and onboarding junior team members.
- Salesforce Administrator Certification required; Salesforce Advanced Administrator Certification preferred
- Zendesk Administrator Certification preferred
- Strong understanding of assigned systems with the ability to identify and drive improvements
- A demonstrated ability to investigate and resolve areas of ambiguity in business requirements to drive clear technical direction
- Strong prioritization, communication, and problem-solving skills
- A self-starter with a builder's mentality and a natural curiosity to improve efficiency
Benefits
- Industry competitive compensation and equity plan
- Flexible time off, sick days, and 13 paid holidays
- Comprehensive medical insurance including Health, Dental, and Vision
- Paid parental leave (plus fertility, adoption, and other family planning benefits)
- In-office workspace (San Francisco)
- Monthly allowance for wellness, reading, and access to LinkedIn Learning for continued development
- Events and activities both team-based and company-wide that inspire, educate, and cultivate