Key skills
Communication
About this role
Role Overview
- Verify insurance coverage details and update internal case files accurately.
- Update attorneys and paralegals on case progress, issues, and findings.
- Send letters of representation and support post intake case development.
- Manage medical provider billing to ensure accuracy and proper processing.
- Handle documentation, maintain organized case files, and follow up on missing or incomplete records.
- Request, follow up on, and track medical records from healthcare providers and facilities.
- Serve as the main point of contact for clients, providing regular updates and maintaining ongoing communication.
Requirements
- Strong verbal and written communication skills.
- Client-centered and empathetic approach.
- Persistence and follow-up skills with providers and insurers.
- High level of organization and attention to detail.
- Self-motivated and proactive work style.
- Transparency and professional integrity.
- Adaptability and willingness to grow responsibilities.
- Ability to balance compassion with assertiveness.
- Reliability and long-term commitment mindset.
Benefits
- Competitive salary.
- Paid Time Off.
- Annual bonuses.
- 100% remote/home-based position.
- Full-time, long-term career opportunities.
- Parental Leave.
- Professional development and training.
- Dedicated team support.
- Alignment with our clients' core values.