About this role
Role Overview
- Efficiently manage a high volume of inbound calls in a fast-paced environment.
- Listen actively to understand customer needs and offer clear, accurate information.
- Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
- Assist cardholders with inquiries regarding transactions and account statuses.
- Process transactions efficiently via web-based applications and handle research requests with precision.
- Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
- Maintain in-depth knowledge of company and client programs, policies, and technology.
- Support team operations during peak times or absences to help maintain seamless service.
Requirements
- Must be at least 18 years old and possess a High School Diploma or equivalent.
- Must have 6 months of Customer Service, Call Center or Dispatch experience.
- Complete a background check, credit check, and security fingerprinting.
- Compliance with camera requirements for meetings and training.
- Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
- Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
- The company will provide all necessary computer equipment.
- Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download.
- Working knowledge of computers and Windows applications.
Benefits
- Work From Home
- Full Time Employment (40 hours/week)
- Night differential: $1.50 per hour for any hours worked between 6pm to 6am EST, Monday through Sunday.
- Weekend Day Differential: $1.00 per hour (Sat and Sun, 6am-6pm EST)
- Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence).
- Career Growth: Opportunities to advance your career in a supportive, innovative environment.
- Comprehensive benefit options and a great work environment that values your success.