Senior System Engineer

Role Overview

• Architect, deploy, and manage enterprise Citrix environments, including Citrix Virtual Apps and Desktops (CVAD), Citrix Cloud, StoreFront, Workspace Environment Management (WEM), and Citrix ADC (NetScaler).
• Design, configure, and maintain Omnissa Horizon (formerly VMware Horizon) environments, including Connection Servers, Unified Access Gateway (UAG), App Volumes, and Dynamic Environment Manager (DEM).
• Develop and maintain application delivery strategies that ensure high availability, scalability, and security across multiple datacenters and cloud environments.
• Publish and manage applications and desktops for both clinical and administrative users, optimizing performance and compatibility.
• Integrate and support electronic health record (EHR) systems (e.g., Epic, Cerner, Meditech) and other healthcare applications within Citrix and Omnissa environments.
• Collaborate with security and compliance teams to maintain alignment with HIPAA, HITRUST, and internal audit standards.
• Monitor and analyze system performance using Citrix Director, Citrix Analytics, Horizon Console, and third-party tools such as ControlUp, Goliath, or eG Innovations.
• Automate provisioning, maintenance, and reporting using PowerShell and other scripting frameworks.
• Plan and execute upgrades, migrations, and modernization projects, including cloud or hybrid transitions.
• Document infrastructure designs, procedures, and recovery plans to support operational excellence and business continuity.
• Provide Tier 3 support and technical leadership for incident resolution, root cause analysis, problem ownership, and knowledge transfer to junior staff.
• Mentor and guide junior engineers and technical support personnel on best practices and emerging technologies in virtual delivery.

Requirements

• Associate degree in Information Technology or related field, and/or equivalent experience.
• 5+ years of experience with virtualized application/desktop delivery, as well as application layering and user environment management.
• Strong understanding of Citrix Virtual Apps and Desktops, Citrix Cloud, StoreFront, WEM, and Citrix ADC (NetScaler).
• Proficiency with Active Directory, Group Policy, DNS, DHCP, and user profile management.
• Experience integrating and supporting EHR or healthcare applications in virtual environments.
• Certifications: Citrix Certified Professional/Expert (CCP-V, CCE-V) and Omnissa Horizon or VMware Certified Professional (VCP-DTM) preferred.

Tech Stack

• Citrix
• Cloud
• DNS
• VMware

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short
• and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.