Division Manager, Business Office

Role Overview

• Monitors business office performance across facilities and provides coaching when operational standards are not met.
• Assists the Director of Revenue Cycle in daily communication with facilities, addressing questions related to patient accounts and business processes.
• Partners with the Central Business Office to ensure the accuracy of data required for billing and collections.
• Communicates process updates, implements policy and procedure revisions, identifies opportunities for improvement.
• Leads onboarding, training, and competency validation for business office staff across all facilities.
• Oversees full business office setup for new hospitals, including systems access, file structure, forms, and payment processing tools.
• Ensures accurate and consistent capture, posting, and reconciliation of all financial activity across assigned facilities.
• Provides coaching and performance improvement support to underperforming business offices, including onsite intervention when needed.
• Collaborates with assessment and utilization review teams to ensure timely and accurate completion of pre‑certifications, re‑certifications, and appeals.
• Monitors facility performance in upfront and cash collections and trains staff to enhance patient financial communication and collection outcomes.
• Supports the Director of Revenue Cycle with daily facility communications and guidance on patient account and business process issues.
• Partners with the Central Business Office to ensure accuracy and integrity of billing, collections, and revenue cycle data.
• Communicates process updates, policy changes, and procedural enhancements to all business offices and ensures compliance.
• Identifies opportunities to streamline workflows and improve operational efficiency within functions.
• Travels to facilities to train newly hired staff and provide temporary coverage for business office roles when necessary.
• Serves as a liaison between facility business offices, the Central Business Office, and the Director of Revenue Cycle to support coordinated operations and problem resolution.

Requirements

• Applicants should have a Bachelor’s degree in Business Administration, Healthcare Administration, or related field from an accredited school required with 5 years of business office experience required.
• Knowledge of behavioral health care.
• Strong organizational skills.
• Ability to work collaboratively with a diverse team of healthcare professionals.
• Three years of business office experience at a psychiatric facility preferred.
• Multi-facility/Regional oversight of behavioral healthcare facilities preferred.
• You must be authorized to work in the United States without employer sponsorship.

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short
• and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.