Provide direct technical assistance to enterprise customers and support center agents
Partner with business Unit engineers, global support teams, and internal stakeholders to research, troubleshoot, and resolve technical issues
Develop and deliver comprehensive training programs and technical guidance to support centers and support teams
Represent customer and support perspectives in product development meetings
Create reactive and proactive technical support content for public-facing platforms
Partner with customers, ecosystem vendors, and open-source communities to optimize Intel product capabilities
Serve as a trusted technical advisor to drive Intel value across multiple disciplines

Bachelor's degree in System Engineer, Computer Science, Computer Engineering, Electrical Engineering, Software Engineering, or related technical field
5+ years of experience in enterprise system management
Experience with OSI model
Experience with Windows 2019, 2022 and 2026 Server including: Active Directory, DHCP, DNS, and Microsoft SQL Server
Experience with 802.1x, Cisco NAC, Microsoft NPS and PKI Certificate Authorities
Practical hands-on experience troubleshooting TLS, cipher suites and certificate chains
Working knowledge of deploying infrastructure in the cloud and cloud-native apps in Azure and AWS (preferred)
Application and Network Load Balancers and Remote client endpoint management experience a plus
Deep understanding of various platform ingredients like Server and client hardware, BIOS/Firmware, drivers, Operating System applications, etc.
Fluent in networking and infrastructure management
Excellent analysis and debugging skills
Experience working with PowerShell and Python scripts for system administration

vPro Product Support Engineer

Key skills