Technical Implementation Project Manager – APAC

Role Overview

• Lead end-to-end delivery of complex SaaS implementations for enterprise and global customers
• Serve as a technical subject matter expert across integrations, configuration, and platform capabilities (SSO, APIs, data flows, analytics)
• Translate business requirements into scalable technical solutions aligned with Avetta best practices
• Act as a strategic advisor to clients, guiding solution design and implementation approach
• Own project scope, timelines, risks, and dependencies across multiple concurrent implementations
• Drive structured delivery across key phases: requirements gathering, configuration, integration, UAT, and go-live
• Partner with global and regional teams to coordinate delivery for multi-region implementations
• Ensure high-quality execution with a focus on predictability, scalability, and customer satisfaction
• Partner closely with Product Management, Engineering, DevOps, QA, and IT to deliver integrated solutions
• Act as the technical liaison between customers and internal teams
• Influence roadmap discussions by surfacing client needs and technical insights
• Identify and implement process improvements to increase delivery efficiency and consistency
• Develop and maintain implementation documentation, playbooks, and best practices
• Mentor and support junior team members; provide guidance on technical and project delivery challenges
• Track and report on key delivery metrics including:
• Implementation cycle time
• Delivery quality and defect rates
• Customer satisfaction (CSAT/NPS)
• Proactively identify risks and implement mitigation strategies

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field
• PMP, PgMP, CSM, or equivalent certification
• Experience working with supply chain, compliance, or risk platforms
• Prior experience in a client-facing consulting or professional services organization
• 3-5 years of experience in technical project management or implementation delivery within a SaaS environment
• Proven experience leading enterprise or global client implementations
• Strong knowledge of:
• SaaS delivery models and client lifecycle
• API integrations, SSO (SAML/OAuth), and data exchange frameworks
• Agile methodologies (Scrum, Kanban)
• Tools such as Jira, Confluence, or similar

Tech Stack

• PMP

Benefits

• Hybrid schedule for those within commutable distance to Sydney or Newcastle office
• Remote work may be considered for those outside of commutable distance to an office