Design and execute our comprehensive community strategy, developing programs that serve diverse user segments
Establish and grow regional chapters and vertical-based groups within the community
Partner cross-functionally to ensure community initiatives align with product and go-to-market goals
Help define and operationalize the long-term community strategy and how it ladders up to Ramp's brand, retention, and expansion goals
Create engaging experiences including community events, educational content, and recognition initiatives such as a customer awards program
Collaborate with our Social team to design repeatable playbooks to capture content at community events

Have demonstrated success implementing Marketing programs across different user segments
Are skilled at developing engagement strategies that drive measurable community health
Take a data-driven approach to measuring community impact
Excel at cross-functional collaboration and stakeholder management
Excitement to both develop strategy and be in the weeds on community management
AI fluency to build community programs as efficiently as possible
Identify new community channels that expand reach without diluting quality
Systems thinking
you see playbooks, not just one-off initiatives

Community Lead

Key skills